that is a Ford issue, not a dealership issue) and Doug has always been so
I just moved to Circleville from Dublin, OH in May
The recall on the 2008 Escape was completed in short order. I know that all recalls are not that simple.
At least they return phone calls.
I had a good experience with Christopher Rankin and Trent Bircher at Coughlin of Circleville. They presented an honest, no nonsense deal, with no pressure. Chris was also very helpful by setting up my phone up to the Sync system, and answered my questions about the Ford Escape SE.
Good Job
and have been at your dealership several times now already (I have been
I just wish that Ford Motor Company in Dearborn, Michigan had customer service representatives like Rocky and Mike!
great to me; he is always so nice!
The Ford part was ordered and received as promised.
Ford should let those two guys give a seminar on how to treat customers!
Dealing with these two gentlemen has been a pleasure of mine concerning my Ford Focus.
To sum it up, not a good experience. Drove several hours round trip to get a new vehicle. Got there and there was already a big chip in the front bumper and hood was misaligned. Dealer at least got us touch up paint, but cmon…2 miles on the ODO and they said they wouldn’t work with our local Ford dealer to repair on a 2 mile car with factory body damage, leaving us high and dry on a such a long trip, WTH? We planned the trip well in advance on our end, but were also left sitting in the dealership for a few hours to complete a simple 10 minutes of paperwork that should have been ready to go beforehand. Finally, the tipping point… we are writing is because the finance manager, Jim, will not return email or VM messages. Since we are out of state we told him when signing the paperwork where specifically the title needed mailed so we could register the vehicle in our state, per our DMV. Guess what, after 3 weeks the title never arrived at our DMV and neither Jim, or Andy the GM will return our messages. TOTALLY unacceptable and completely unprofessional for any sale, let alone a $50k+ vehicle.
I want to say that I found Mike and Rocky to be very customer conscious.
Thanks Rocky and Mike!
hammered on a couple of repairs lately that I am not at ALL happy about but
Coughlin Ford Of Circleville is a US Car Dealer based in Circleville, Ohio. Coughlin Ford Of Circleville is located at 24001 US-23, Circleville, OH 43113, USA.
Please contact with Coughlin Ford Of Circleville using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Coughlin Ford Of Circleville opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Circleville